![]() See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Do one of the following:Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Capes Tech Work for about 9 years and am very familiar with WinOMS and his tech setup in General because I set it up.With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. It was working fine until late last week.ĭo you think it’s a possibility that 9.2 update may fix the Scanning Issue? I see it was released in Mid-December so if we can download it I can upgrade them this weekend.īy the way I have been doing Dr. Essentially it’s an ODBC error, it wants the WinOMS to authenticate. Happens on all the computers, it pops up an error ( I took screenshots of it if you would like me to send or post on community site). There is another problem but one of my employees may have called you about it yesterday (maybe not, don’t see it in their notes). If I need to be onsite it takes about an hour to drive to their office but I can do that if you need me too. So if we need to have someone Scan an item for us before 1 would be better. There will be employees working until 1-2 at the practice. I will be available all day but I am not on site, I can connect you remotely if needed (I have remote access). Put in exceptions in Anti-Virus for Epson and WinOMS I have used these Scanners in other Dental Practices and worked fine (those practices use Dentrix and Scan through it so not Apples to Apples). ![]() We did remove the Neat Software from the computers. ![]() They were having problems so moved to a different Scanner. Side note, the computers were using Neat Scanners but they're old and the Neat Software is old because Neat now makes you pay a subscription if you want the updated Software (Umm, No Thank You). The problem is happening on both computers. We have moved from USB 3.0 ports to 2.0 ports and back (it's a USB 3.0 Scanner), we installed a USB 3.0 card and connected to that. The Epson Software is up to date and the Epson Updater did update the Firmware of the Scanners. These Scanners have just been setup so this problem started right away. The executable for the WinOMS CS will still be running, i end that process but they still have to restart the computer all together for the Scanner to start communicating again. When this happens you can no longer communicate with the Scanner. The Event ID will show that es2fileformat.dll will be the cause of the crash which is located in the Epson Scan folder. But then they scan and it causes WinOMS to crash, the typical this program has stopped working. ![]() The Scanner will work 4,5 times no issues. It scans as a Tif(WinOMS Defaults) but they check the save as pdf option in WinOMS. When they scan WinOMS uses the Epson Twain Driver, the Twain interface pops up where they can customize the scan then scan it. ![]() Bought two of the DS-530 Scanners for Coastal Oral Surgery (I am their IT Tech). ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |